Julian
Florentino IV.
Making sense of data.
Making systems work.
I’m an Information Systems graduate with a background in customer operations, technical support, and building tools that turn data into clearer decisions.
01 — explore the portfolio
CHOOSE A PATHProjects
Analytics, academic systems, and personal AI automations built to make work clearer.
Experience
Customer operations, technical support, and business analysis.
Skills & tools
Data, web, support, AI automation, and agentic development tools.
Education
BS Information Systems graduate from TUP Manila · August 2026.
Let’s connect.
Open to opportunities in data analysis, operations, and IT support.
01 — selected projects
IDEAS INTO PRACTICESmall systems that clear the busywork.
02 — experience
FULL RÉSUMÉ ↗2026Business Development Analyst InternTDT Powersteel Corporation · InternshipFEB — APR 2026
During my internship, I built a real-time analytics dashboard for business monitoring, project tracking, and data-driven decisions.
- Created interactive visualizations with Chart.js and a Leaflet.js map of project locations across the Philippines.
- Implemented secure authentication and an admin portal for user management, configuration, and controlled data access.
2024Customer Operations AnalystBlue GuardianAUG 2024 — APR 2026
Investigated escalated cases using customer account records, CRM data, and trading platform dashboards.
- Validated customer information and investigated account errors, dashboard inconsistencies, and trading-related concerns.
- Documented data-backed findings, performed authorized account updates, and coordinated technical escalations.
2023Customer Support AgentAqua FundedNOV 2023 — SEP 2024
Supported traders with account setup, evaluation rules, verification, payouts, and platform navigation.
- Reviewed account details, support records, and ticket information to keep case handling accurate.
- Tracked open tickets and recurring concerns, maintained case updates, and escalated unresolved issues with supporting details.
03 — skills & tools
MY EVERYDAY TOOLKITA technical foundation. An analytical mindset.
And a people-first approach to solving problems.
Data & operations
Data validation, dashboard analysis, account review, discrepancy investigation, and case tracking.
Technical support
Troubleshooting, ticket handling, CRM systems, backend dashboards, and escalation management.
Quality assurance
Manual testing, bug reporting, issue tracking, and clear test documentation.
Communication · Problem-solving · Attention to detail · Teamwork · Adaptability
04 — education
THE FOUNDATION
BS in Information Systems
Technological University of the Philippines Manila
Graduated in August 2026, with a foundation in technology, business, and practical problem-solving.
Senior High School
San Juan De Dios Educational Foundation Inc.
05 — what’s next?
OPEN TO OPPORTUNITIESGood work starts
with a hello.
I’m exploring opportunities in data analysis, operations, and IT support. Have a role, a project, or an idea in mind? Let’s connect.